Return & Refund

Eligible solar accessories and small components purchased through our online shop can be returned within 7 calendar days of delivery for a refund or replacement.

Eligible for return:

• Cables, MC4 connectors, fuses, ACDB/DCDB units in original sealed packaging
• Earthing kits, lightning arrestors, and similar low-voltage accessories
• Branded solar panels and inverters that are damaged on arrival or DOA (Dead-on-Arrival within 7 days)
• Solar batteries with a manufacturer-confirmed defect, reported within 7 days

Not eligible for return:

• Items installed, used, or commissioned at site
• Custom-cut cables, customised mounting structures, or made-to-order items
• Products with broken seals, missing accessories, or no original invoice
• Products damaged due to mishandling, surge, lightning, or improper installation by a third party

To raise a return request, email blkashyapenterprises@gmail.com with your order number and photos within 7 days of delivery. Approved returns must be shipped back within 3 working days of approval; we arrange a free reverse pickup wherever the courier supports it.

Before Installation Commencement:

• Within 48 hours of order: Full refund of advance payment minus payment gateway charges (2-3%)
• After 48 hours but before material procurement: 80% refund of advance payment
• After material procurement but before installation: Refund minus actual material costs and 15% service charge

After Installation Commencement:

• No cancellation allowed once installation work has begun
• In case of project termination, charges will be calculated based on work completed and materials used

Approved refunds are processed as follows:

• Refund initiation: within 5–7 working days of approval
• UPI / digital wallet: credited 3–5 working days after initiation
• Bank transfer / NEFT: credited 5–7 working days after initiation
• Credit / debit card: credited 7–14 working days after initiation (depending on the issuing bank)

Refunds are always credited to the original payment method used at checkout. We do not issue refunds via cash, cheque, or to a different account.

GST treatment: if a tax invoice has been issued, the refund includes the GST component for any cancelled or returned line items. Where GST has already been deposited with the government, the credit reflects on your invoice via a credit note as per CGST Rules.

Payment-gateway charges (typically 2–3%) collected by Razorpay or your bank are non-refundable for customer-initiated cancellations. For company-initiated cancellations or DOA replacements, we absorb these charges and refund 100% of the amount paid.

For projects under UPNEDA, PM Suryaghar, or other government schemes:

• Cancellation is subject to subsidy guidelines and may not be permitted after subsidy application
• Customer is responsible for subsidy forfeiture if project is cancelled after approval
• Refund processing may take longer (up to 45 days) due to subsidy reconciliation
• Cancellation charges may be higher due to documentation and processing costs

The following are non-refundable:

• Site survey and consultation charges
• Custom engineering and design costs
• Government application and processing fees
• Payment gateway and transaction charges
• Materials that have been customized or cut to project specifications

We stand behind our installations. If the system fails to meet the guaranteed performance within the first year:

• Free troubleshooting and system optimization
• Component replacement if found defective
• Performance adjustments at no cost

Note: Performance guarantee does not cover variations due to weather, shading, or structural issues beyond our control.